Career Opportunity

Help Desk Operator

20 May 2021

Tribus Digital is an award-winning design and development studio specialising in business process transformation and innovation.

We’re a growing team of digital solution creators and are incredibly passionate about the work we deliver.

Working with the likes of Willmott Dixon, Wates and Sky Betting and Gaming, we develop innovative, tailor-made web applications and content to help our clients transform their day-to-day operations.

Due to several recent contract wins we are looking to invite a few talented, like-minded people into the team. We are currently looking for a talented Help Desk Operator to support users of custom, complex digital platforms, designed for the construction industry.

Your day-to-day at Tribus will include:

Working within the Help Desk team to field calls, emails and online chat from end-users of software who are having issues or difficulty. The queries could stem from a lack of system understanding, technical fault or user error. Your responsibilities include:

  • Responding to customer queries via online chat, email, or phone
  • Writing, editing, and revising training manuals / knowledge articles for new and updated software and hardware
  • Providing technical assistance for questions and problems
  • Resolving problems with networks and other computer systems
  • Diagnosing system errors and other issues
  • Following up with users to ensure full resolution of issues
  • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
  • Running reports to analyse common complaints and problems
  • Coordinating the resolution of issues with the wider team, consisting of project managers; developers; designers and help desk colleagues

For this role, we’d like to see:

  • Strong computer skills
  • Familiarity with both Mac and PC hardware and software
  • Strong customer service skills on a help desk
  • Ability to communicate effectively
  • A well organised individual
  • A proactive problem solver
  • Well-spoken concise use of the English language
  • Ability to explain complex systems to customers
  • Ability to remain calm and courteous in all situations

What we can offer you is…

  • A relaxed environment with a good bunch of people
  • Appreciation of work-life balance with flexitime
  • Cycle-to-work scheme
  • 25 days holiday a year
  • Regular Deliveroo’s & social events
  • Access to the company’s Perk Scheme (free coffee at NERO, free cinema tickets, money off major retailers, Spotify subscriptions, Apple Music Subscriptions +more)
  • A stocked fridge
  • Free car parking